Warranty & After-Sales Policy
K2025594416 (South Africa) (Pty) Ltd, trading as Apple World — Registration No. 2025/594416/07 — VAT No. 9047423323 — 1 Long Street, Kempton Park, Gauteng, 1619, South Africa
Three Things to Understand About Your Warranty
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Manufacturer warranty provided by Apple Inc. (or the relevant brand) directly, on their own terms.
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Apple World’s own commitments any additional undertaking we give you at point of sale, on top of the manufacturer warranty and your CPA rights.
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Distributor-supported process for some products, warranty logistics (assessment, repair routing, replacement stock) may be supported by ASBIS Africa, our distribution partner. This doesn’t make ASBIS a party to your contract with us we remain your point of contact for any warranty claim.
Your Statutory Warranty
Under section 56 of the CPA, your goods are covered by an implied warranty of good quality and freedom from defects for six months after delivery.
Refurbished / Pre-Owned / Certified Pre-Owned Products
We disclose this clearly at the point of sale, along with the condition grading and the specific warranty period that applies (which may differ from new-product terms).
Accessories and Non-Apple Brands
Warranty terms follow the relevant manufacturer’s own warranty, disclosed at point of sale where it differs materially from Apple’s standard terms.
How to Claim
Email Support@appleworld.co.za or WhatsApp “Chat to Apple World” on +27 68 636 9828, with your proof of purchase and a description of the fault.
When will my order be delivered?
It’s easy to check the status of your order. First, visit your Order Listing page and sign in to your Store Account. After that, select an item to view your order details, including an estimated delivery date.
How do I track my order?
For items shipped to a physical address, you’ll receive a shipment notification email with your carrier information, an estimated delivery date, and, if available, a tracking number. If you ordered multiple items, you may have separate tracking information for each one.
Picking up instead? Once your order is ready, we’ll send a pickup notification email with the Pick Up Point location.
You can also view shipping and pickup information by selecting an item from your Order Listing page.
Do I have to sign for a shipped package?
To ensure safe delivery, most shipments require a signature. If you won’t be available, sign in to your Order Listing page and use the “Pre-sign for delivery” link to authorize the delivery with the carrier ahead of time. Refer to the Shipping & Pickup help page for more information.
How do I return my product?
You have 14 calendar days to return an item. To return an item to Apple World, sign in to your Order Listing page and select an item, then use the “Start a Return” link. You can also return the item to your nearest Pick Point