Apple World Care+ Policy 

 

Effective Date: 18 February 2026

Company: K2025594416 (South Africa) (Pty) Ltd

Trading as: Apple World

Website: www.appleworld.co.za

Support Email: Support@appleworld.co.za





1. PURPOSE



Apple World Care+ provides premium extended warranty and optional accidental damage protection for Apple brand products purchased through Apple World or authorised marketplaces.


The program is designed to:


  • Extend coverage beyond standard distributor warranty (ASBIS Africa)
  • Provide optional protection against accidental damage
  • Integrate with Float BNPL financing for up to 24 months
  • Operate in compliance with South African law (CPA, POPIA)






2. ELIGIBLE PRODUCTS



Apple World Care+ applies to:


  • Apple devices purchased directly from Apple World (online or marketplace)
  • Products purchased with optional Apple World Care+ plan at checkout
  • Products financed through Float where Care+ fees are included



Exclusions:


  • Non-Apple brand products (e.g., Beats, Bang & Olufsen)
  • Products damaged by misuse, intentional damage, or unauthorised repairs (unless accidental coverage is selected)
  • Consumables or sealed accessories where the seal is broken






3. COVERAGE PERIOD



3.1 Standard extended warranty: Adds up to 24 months coverage beyond manufacturer/distributor warranty.


3.2 Optional accidental protection: Coverage period aligns with extended warranty or BNPL contract duration, whichever is shorter.


3.3 Coverage activation occurs upon:


  • Payment confirmation for Apple World Care+
  • Inclusion in BNPL contract (if applicable)






4. WHAT IS COVERED



4.1 Extended Warranty:


  • Mechanical and electrical defects not caused by misuse
  • Manufacturer and distributor warranty terms (ASBIS Africa) fully honoured



4.2 Accidental Damage Protection (Optional):


  • Drops, spills, and other accidental damage
  • Repairs or replacement of damaged components
  • Service fees may apply per incident, as disclosed at purchase






5. CLAIMS PROCESS



5.1 Customers must submit Care+ claims via:


📧 Support@appleworld.co.za


5.2 Required information:


  • Product serial number / IMEI
  • Proof of purchase and Care+ activation
  • Description and evidence of defect or damage (photos, videos)



5.3 Apple World will provide Return Authorisation (RA) and instructions for product inspection or courier pickup.





6. INTEGRATION WITH FLOAT FINANCING



6.1 Care+ fees may be included in BNPL 24-month contracts.


6.2 Customers remain responsible for all Float repayment obligations regardless of claims submitted.


6.3 Apple World is not liable for third-party finance decisions or delays.





7. LIMITATION OF LIABILITY



Apple World Care+ liability is limited to:


  • Repair or replacement of the eligible product under extended warranty or accidental coverage
  • Administration of Care+ claims in accordance with Apple World policy



Apple World is not liable for:


  • Secondary or consequential damages
  • Loss of data or software issues unrelated to hardware defects
  • Service delays caused by third-party providers






8. THIRD-PARTY SERVICE PROVIDERS



Care+ services may involve authorised service centres, distributors, or couriers.


  • Customers must comply with third-party procedures
  • Apple World retains oversight and ensures compliance with warranty standards
  • Liability is limited to coverage of the product; third-party service performance is governed by their own terms






9. COMPLIMENTARY SERVICES



Certain Care+ purchases (e.g., via Float BNPL contracts) include Cell C Home Connecta Flexi SIM & data bundles.


  • SIM activation and usage are governed by Cell C terms
  • Apple World is not liable for network service quality or interruptions






10. POLICY UPDATES



Apple World may amend this policy to reflect:


  • Regulatory changes (CPA, POPIA, Consumer Laws)
  • Operational or procedural enhancements
  • Changes in third-party service provider terms



Updated policies are published at www.appleworld.co.za and take effect immediately.





11. CUSTOMER SUPPORT



For Care+ inquiries, claims, or disputes:


📧 Support@appleworld.co.za

📍 1 Long Street, Kempton Park, Gauteng, 1619


Apple World will provide:


  • Prompt guidance on claims
  • Return Authorisation
  • Status updates during the repair or replacement process
Find your trade-in value
When will my order be delivered?

It’s easy to check the status of your order. First, visit your Order Listing page and sign in to your Store Account. After that, select an item to view your order details, including an estimated delivery date.
How do I track my order?

For items shipped to a physical address, you’ll receive a shipment notification email with your carrier information, an estimated delivery date, and, if available, a tracking number. If you ordered multiple items, you may have separate tracking information for each one.

Picking up instead? Once your order is ready, we’ll send a pickup notification email with the Pick Up Point location.

You can also view shipping and pickup information by selecting an item from your Order Listing page.
Do I have to sign for a shipped package?

To ensure safe delivery, most shipments require a signature. If you won’t be available, sign in to your Order Listing page and use the “Pre-sign for delivery” link to authorize the delivery with the carrier ahead of time. Refer to the Shipping & Pickup help page for more information.
How do I return my product?

You have 14 calendar days to return an item. To return an item to Apple World, sign in to your Order Listing page and select an item, then use the “Start a Return” link. You can also return the item to your nearest Pick Point
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