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See how simple it is

Purchasing the new device has never been easier.

We evaluate your old device, and if you accept the offer, you will receive the money in your Store account for the old device. If the selected model is included in a top-up campaign, you will receive an additional campaign discount when you purchase your new device.


1

See how much your device is worth

Quickly evaluate your old phone using our online calculator.


2

Send your old device

You send in your old device after you receive the newly purchased product from Apple World. Subsequently, Your device is verified by Our technicians in 1-3 business days.


3

You get the value of the product.

Within 3 working days after accepting the final offer,Store Account will be credited.

Discount applied through Trade-In

Send an eligible device through Trade-In and receive the valued value directly in your Store account, plus an extra voucher, depending on the chosen product (applied directly at checkout, at the purchase price of the new product):

iPhone 17: +150 Store credit

iPhone 17 Pro / Pro Max: +250 Store credit

The calculation below is indicative, the Trade-In value may vary.
When exchanging several devices at once, the additional voucher is applied only once Date

The value of the voucher differs depending on the product you want to buy purchase. Check the terms and conditions.
The value of the device differs depending on the capacity and condition of the product.

 

 

Trade-In Device:iPhone 15 128GB


Up to R10 699

 

Maximum Trade-In Value

I've selected my new device. What's next?

If you've already decided on your new device, you can see the completion process below.

Get credit toward a new Apple product.

  1. STEP 1

    See how much you can save.

    First, get your trade-in estimate. Then choose a new Apple product, add your trade-in device, and check out.

  2. STEP 2

    Get your device ready to trade in.

    We’ll send you a trade-in confirmation email with instructions on how to back up your personal data and prepare your device.

  3. STEP 3

    Mail it in, or drop it off.

    However you choose to return your device, your trade-in confirmation email will include step-by-step instructions.
Find your trade-in value
When will my order be delivered?

It’s easy to check the status of your order. First, visit your Order Listing page and sign in to your Store Account. After that, select an item to view your order details, including an estimated delivery date.
How do I track my order?

For items shipped to a physical address, you’ll receive a shipment notification email with your carrier information, an estimated delivery date, and, if available, a tracking number. If you ordered multiple items, you may have separate tracking information for each one.

Picking up instead? Once your order is ready, we’ll send a pickup notification email with the Pick Up Point location.

You can also view shipping and pickup information by selecting an item from your Order Listing page.
Do I have to sign for a shipped package?

To ensure safe delivery, most shipments require a signature. If you won’t be available, sign in to your Order Listing page and use the “Pre-sign for delivery” link to authorize the delivery with the carrier ahead of time. Refer to the Shipping & Pickup help page for more information.
How do I return my product?

You have 14 calendar days to return an item. To return an item to Apple World, sign in to your Order Listing page and select an item, then use the “Start a Return” link. You can also return the item to your nearest Pick Point
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