Shipping policy

Shipping & Delivery Policy

Effective Date: 18 February 2026

Company: K2025594416 (South Africa) (Pty) Ltd

Trading as: Apple World

Website: www.appleworld.co.za

Support Email: Support@appleworld.co.za

1. PURPOSE

This Shipping & Delivery Policy outlines Apple World’s procedures for processing, shipping, and delivering products purchased online or via authorised marketplaces, ensuring transparency, efficiency, and compliance with South African law.

This policy applies to:

  • Purchases via www.appleworld.co.za
  • Orders fulfilled through Avo and Takealot
  • Products purchased under Apple World Care+ or distributor warranties
  • Products financed through Float

2. DEFINITIONS

  • “Customer” – Any individual or entity purchasing products or services.
  • “Products” – Items sold by Apple World, including Apple devices, Beats, Bang & Olufsen, accessories, and SIM promotions.
  • “Courier Partners” – Third-party logistics providers used for delivery (e.g., Bob Go).
  • “Third-Party Marketplaces” – Platforms like Avo or Takealot.

3. ORDER PROCESSING

3.1 Orders are processed once payment is confirmed.

3.2 Processing times may vary depending on:

  • Stock availability
  • Payment verification
  • Selected shipping method
    3.3 Customers will receive an order confirmation email including order summary, expected shipping timeframe, and tracking information where applicable.

4. SHIPPING METHODS & TIMELINES

4.1 Apple World utilises Bob Go and other authorised logistics partners for delivery.

4.2 Standard estimated delivery timelines (business days, excluding weekends/public holidays):

Shipping Type

Estimated Delivery

Notes

Standard (Domestic)

2–5 business days

Trackable via Bob Go

Express (Domestic)

1–2 business days

Available in selected areas

Marketplace (Avo / Takealot)

Per platform policy

Cross-reference their shipping terms

4.3 Pre-orders, backorders, and special orders may have extended lead times, indicated at the point of purchase.

5. DELIVERY REQUIREMENTS & ID VERIFICATION

5.1 Deliveries require verification of recipient identity to ensure security.

5.2 Customers may be required to present:

  • Valid government-issued ID
  • Order confirmation reference
    5.3 High-value or high-risk shipments may require additional authentication measures.

6. INSURANCE & RISK

6.1 Products are insured during transit via authorised courier partners.

6.2 Risk passes to the customer upon delivery confirmation or signature acknowledgment.

6.3 Customers are responsible for checking packages upon receipt and reporting visible damage immediately.

7. TRACKING ORDERS

7.1 Customers will receive tracking details via email or SMS once the product is dispatched.

7.2 Tracking may be managed via Bob Go or the respective marketplace platform.

7.3 Customers can also check tracking through:

  • www.appleworld.co.za account dashboard
  • Courier partner portals

 

 

8. SHIPPING TO MARKETPLACES

 

8.1 Orders fulfilled through Avo or Takealot follow both Apple World’s shipping policy and the platform’s shipping procedures.

8.2 By purchasing through these marketplaces, customers acknowledge and accept the third-party delivery terms and limitations.

 

 

9. COMPLIMENTARY SIM OFFER

9.1 Certain products purchased via Float financing include Cell C Home Connecta Flexi SIM & data bundles as a complimentary offer.

 

9.2 SIM activation and service usage are governed by Cell C’s terms.

9.3 Apple World is not liable for network service quality or interruptions; all complaints must be submitted to Cell C according to their policies.

 

10. DELIVERY EXCEPTIONS

Apple World is not responsible for:

  • Delays caused by incorrect or incomplete delivery addresses
  • Force majeure events (e.g., extreme weather, strikes, natural disasters)
  • Courier service disruptions outside Apple World’s control
  • Customs or import delays for international shipments (where applicable)

 

 

11. RETURNS & REFUNDS

11.1 Shipping issues related to returns are subject to Apple World Returns & Refund Policy.

11.2 Defective or incorrect shipments will be replaced or refunded in accordance with Apple World Warranty and Care+ policies.

 

12. CONTACT & SUPPORT

 

For shipping inquiries, delayed orders, or complaints:


Support@appleworld.co.za

1 Long Street, Kempton Park, Gauteng, 1619

Apple World will provide tracking assistance, return guidance, and resolution within 5–7 business days.

13. POLICY UPDATES

Apple World may amend this policy to reflect:

  • Courier or third-party service changes
  • Operational improvements
  • Regulatory requirements

Updated versions are published at www.appleworld.co.za and take effect immediately.