Customer Policies

APPLE WORLD (ZA)

Customer Policies

Terms & Conditions · Returns & Refunds · Warranty · Shipping & Delivery

Effective date: 16 September 2026

www.appleworld.co.za

1. Terms and Conditions of Sale

1.1 Introduction

Apple World (ZA) is operated by K2025594416 (South Africa) (Pty) Ltd, trading as "Apple World" / "Apple World (ZA)" ("we", "us", "our"), registration number 2025/594416/07, VAT number 9047423323, registered address 1 Long Street, D107, City of Ekurhuleni, Gauteng, 1619, South Africa.

Website: www.appleworld.co.za | Phone: +27 (63) 647-6612 | Customer support: Support@appleworld.co.za

These Terms and Conditions govern every purchase made through www.appleworld.co.za or directly from Apple World ("the Website", "the Store"). By placing an order, you accept these Terms in full. Nothing in this document limits your statutory rights under the Consumer Protection Act 68 of 2008 ("CPA") or the Electronic Communications and Transactions Act 25 of 2002 ("ECTA").

1.2 Who We Are and How We Source Stock

Apple World is a registered participant in the Apple Reseller Program. We are a separate legal entity from Apple Inc. and Apple South Africa, and we are responsible for our own customer service, sales, and after-sales support.

Apple World ZA source its stock through ASBISC Enterprises PLC (trading locally as ASBIS Africa), our Apple-authorised distributor in South Africa, under a formal signed distribution and reseller agreement. ASBISC also handles direct fulfilment of stock.

1.3 Orders and Acceptance

  1. An order is an offer to purchase and is only accepted once we confirm it in writing (order confirmation email) and, where applicable, payment has cleared.

  2. We may decline or cancel an order due to stock unavailability, a pricing or listing error, or a failed payment/fraud check, in which case any amount paid will be refunded in full.

  3. Product images are for illustration; actual packaging, accessories, or colour may vary slightly.

1.4 Pricing and Payment

  1. All prices are quoted in South African Rand (ZAR) and include VAT unless stated otherwise.

  2. We accept the payment methods listed at checkout, which may include card payment, instant EFT, and interest-free instalment plans (currently offered in partnership with our instalment payment provider) for qualifying South African card users, subject to that provider's own terms and eligibility checks.

  3. We do not accept direct, untraceable EFT payments into personal bank accounts outside our official checkout — always pay through the secure checkout on www.appleworld.co.za.

1.5 Delivery

Delivery is handled as set out in our Shipping & Delivery Policy (Section 4 of this document).

1.6 Risk and Ownership

Ownership of a product passes to you once payment has been received in full. Risk in the product passes to you on delivery or collection.

1.7 Limitation of Liability

Save for our obligations under the CPA and any warranty expressly given, we are not liable for indirect or consequential loss arising from use of a product. Nothing in these Terms excludes liability that cannot lawfully be excluded under South African law.

1.8 Amendments

We may update these Terms from time to time. The version in force is the one published on the Website at the time of your order.

1.9 Governing Law and Complaints

These Terms are governed by the laws of South Africa. If you believe your rights under the CPA have been infringed, you may contact us directly, or escalate to the National Consumer Commission (NCC).

2. Returns & Refunds Policy

This Policy forms part of our Terms and Conditions. Nothing in it limits your statutory rights.

2.1 Cooling-Off Right (Electronic Transactions)

If you bought online, you may cancel your order without reason and without penalty within 7 (seven) days of receiving the goods, in line with the Electronic Communications and Transactions Act, subject to the exclusions below.

2.2 Change-of-Mind / Unwanted Product Returns

You may return a product you no longer want, provided:

  • It is returned within 7 (seven) days of delivery or collection;

  • For new, sealed products: it is unopened, unused, and undamaged, with all original labels, seals, and stickers intact;

  • For certified pre-owned products: it is returned in the same condition it was received in, with all original packaging and accessories, since these items are not sold sealed;

  • It is not missing any accessories, manuals, or parts; and

  • You return it together with your original invoice, or log the return via Support@appleworld.co.za quoting your order number.

After 7 days, a product can only be returned if it is defective (see 2.3) or as required by the CPA.

2.3 Defective or Faulty Products

If a product develops a defect through normal use within 6 (six) months of delivery, the CPA entitles you to choose, at our cost, between:

  • a repair of the product;

  • a replacement of the product; or

  • a full refund.

This 6-month right applies regardless of the sourcing channel disclosed in Section 1.2. Outside this period, a defective product is handled under the applicable Warranty Policy (Section 3).

2.4 Items That Cannot Be Returned

  • Products that have been personalised, engraved, or custom-configured for you;

  • Digital products, software licences, or gift cards once redeemed or activated;

  • Products with clear signs of misuse, liquid damage, or unauthorised repair; and

  • Consumable accessories (e.g. opened cables, screen protectors) once used, unless defective.

2.5 How Refunds Are Processed

  1. Once we receive and inspect the returned product and validate the return, we will process your refund within 10–15 (ten to fifteen) working days.

  2. Refunds are made to the original payment method used at checkout, or as store credit if you prefer.

  3. Where a product has been used or the packaging is not resalable and the return is a change-of-mind (not defective) return, we reserve the right to apply a reasonable deduction reflecting the reduction in value, or to decline the return, as permitted under the CPA.

  4. You may instead choose to exchange a returned product for another of equal value, or pay/be refunded the difference.

2.6 Collection Costs

Where a product is defective or was delivered in error, we will arrange collection at no cost to you. For change-of-mind returns, the cost of returning the item to us is for your account unless we advise otherwise.

2.7 How to Start a Return

  1. Email Support@appleworld.co.za with your order number, the reason for return, and (for defective items) a description or photo/video of the fault.

  2. We will confirm eligibility and, where applicable, arrange collection.

  3. Please do not send a product back before receiving return confirmation from us.

3. Warranty Policy

This Policy explains what warranty cover applies to your Apple World purchase.

3.1 Manufacturer Warranty

All Apple World stock is sourced exclusively through ASBISC Enterprises PLC (ASBIS Africa), our sole Apple-authorised distributor, as part of our participation in the Apple Reseller Program. New devices carry the standard Apple manufacturer's limited warranty, valid at Apple-authorised service providers in South Africa, including Apple's own local warranty support. We also provide first-line in-house support for these claims.

3.2 Certified Pre-Owned (CPO) Devices

Certified pre-owned devices are inspected and tested before sale and carry an Apple World in-house warranty for the period stated on the product listing and invoice. This warranty is provided by ASBISC and is separate from any Apple manufacturer Standard warranty, which will typically have expired on pre-owned stock.

3.3 Extended Warranty

3.4 What Is Not Covered

  • Accidental damage, liquid damage, or physical damage of any kind;

  • Damage from unauthorised repair, modification, or use of non-genuine parts;

  • Normal wear and tear, and cosmetic wear on pre-owned devices disclosed at time of sale; and

  • Software issues unrelated to a hardware defect.

3.5 How to Claim

  1. Contact Support@appleworld.co.za with your order number, proof of purchase, and a description of the fault.

  2. We will advise whether the claim is handled in-house or referred to an Partner( We Under Application For. Apple Technical Service Provider programme) service provider, and the expected turnaround.

  3. Turnaround times depend on the fault and stock availability for replacement parts or units.

4. Shipping & Delivery Policy

4.1 Fulfilment and Delivery Partner

Stock is fulfilled directly by ASBISC Enterprises PLC (ASBIS Africa), Apple-authorised distributor. Orders are then delivered to you through our courier partner, BobGo, which routes each order to an appropriate courier based on your location for the most reliable service available.

4.2 Estimated Delivery Times

Area

Order placed before 12pm

Order placed after 12pm

Gauteng (main centres)

1–2 working days

2–3 working days

Other major metros (Cape Town, Durban, Pretoria)

2–3 working days

3–4 working days

Regional areas

3–4 working days

4–5 working days

Remote / outlying areas

4–5 working days

5–7 working days

4.3 Delivery Fees

All Online Orders are Subjected to Free Delivery, Same. Day delivery in further regions are subjected to courier fees by Delivery Partner BobGo.

4.4 Order Tracking

You will receive a tracking link by email/SMS once your order has been dispatched. You can also check order status by logging into your account on www.appleworld.co.za.

4.5 Collection

Collection Can be anywhere Where BobBox Padlocks are Available Check for one Near your Location.

4.6 Failed or Delayed Delivery

If a delivery attempt fails because no one was available to receive the order, our courier partner will attempt redelivery or hold the parcel for collection, and will contact you directly to arrange this. If an order does not arrive within the estimated window, contact Support@appleworld.co.za with your order number and we will trace it with BobGo.

4.7 Risk in Transit

Risk passes to you on successful delivery. If a parcel arrives visibly damaged, please note this with the courier on delivery and contact us within 24 hours with photos.

5. Contact Us

Apple World (ZA)

1 Long Street, KemptonPark, City of Ekurhuleni, Gauteng, 1619, South Africa

Phone: +27 (63) 647-6612

Support@appleworld.co.za

www.appleworld.co.za