Returns, Refunds & Cancellation Policy
K2025594416 (South Africa) (Pty) Ltd, trading as Apple World — Registration No. 2025/594416/07 — VAT No. 9047423323 — 1 Long Street, Kempton Park, Gauteng, 1619, South Africa
Defective, Damaged, or Incorrect Goods
If your goods are defective, arrived damaged, or don’t match your order, you can return them within a reasonable period of discovering the issue for repair, replacement, or refund, under section 56 of the CPA. We’ll arrange collection or provide a return method at no cost to you.
Change-of-Mind Returns
7-days No questions asked returns, The goods must be in their original condition and un-opened packaging to get full refund, if opened customer may be a charged 15% fee of the Price they placed the order without Discount offers.
Special-Order and Made-to-Order Products
Products specifically sourced or configured at your request aren’t eligible for change-of-mind return unless they’re defective.
Trade-In Transactions
See our Trade-In Policy for cancelling or reversing a trade-in.
Products Sourced From a Distribution Partner
If your product was specifically sourced from a distribution partner’s stock, your rights as our customer are exactly the same.
Refunds
We refund to your original payment method within a reasonable period, and in any event within the period the CPA regulations prescribe, once we’ve inspected the returned goods (where inspection is needed).
How to Return Something
Log A Return on your customer account select the items you wish to Return or Email Support@appleworld.co.za or WhatsApp us on +27 68 636 9828 with your order number and the reason for the return.
Tel / WhatsApp “Chat to Apple World”: +27 68 636 9828 • Email: Support@appleworld.co.za • www.appleworld.co.za
Facebook: Apple World Za • Instagram: @Apple_World_ZA • X: Apple World ZA
When will my order be delivered?
It’s easy to check the status of your order. First, visit your Order Listing page and sign in to your Store Account. After that, select an item to view your order details, including an estimated delivery date.
How do I track my order?
For items shipped to a physical address, you’ll receive a shipment notification email with your carrier information, an estimated delivery date, and, if available, a tracking number. If you ordered multiple items, you may have separate tracking information for each one.
Picking up instead? Once your order is ready, we’ll send a pickup notification email with the Pick Up Point location.
You can also view shipping and pickup information by selecting an item from your Order Listing page.
Do I have to sign for a shipped package?
To ensure safe delivery, most shipments require a signature. If you won’t be available, sign in to your Order Listing page and use the “Pre-sign for delivery” link to authorize the delivery with the carrier ahead of time. Refer to the Shipping & Pickup help page for more information.
How do I return my product?
You have 14 calendar days to return an item. To return an item to Apple World, sign in to your Order Listing page and select an item, then use the “Start a Return” link. You can also return the item to your nearest Pick Point