Privacy Policy
K2025594416 (South Africa) (Pty) Ltd, trading as Apple World — Registration No. 2025/594416/07 — VAT No. 9047423323 — 1 Long Street, Kempton Park, Gauteng, 1619, South Africa
K2025594416 (South Africa) (Pty) Ltd, trading as Apple World, is the responsible party for personal information processed through www.appleworld.co.za, as defined in the Protection of Personal Information Act 4 of 2013 (“POPIA”).
Our Information Officer
Njabulo - complains@appleworld.co.za
Information We Collect
Your contact and delivery details; payment-related information (processed by our payment provider); device or IMEI/serial information (for warranty and trade-in purposes); your order history; and, where you provide it, your marketing preferences.
Why We Collect It
To fulfil your order; to process trade-ins (which may include sharing device identifiers with ASBIS Africa or another authorised assessment partner, where your valuation is distributor-supported); to process warranty claims (which may include sharing information with the relevant distributor or Apple, where applicable); to deliver your goods (which includes sharing your name, address and contact details with our courier partners); to process payment; to prevent fraud; and to comply with our legal and regulatory obligations.
Who We Share It With
Only who we need to, for the purposes above: our payment provider, our courier/logistics partners, ASBIS Africa (Pty) Ltd where a specific order, trade-in, or warranty matter is distributor-supported, Apple Inc. where required for warranty registration or service, and regulators or law enforcement where legally required. We don’t sell your personal information.
Cross-Border Transfer
Where any of the above is located outside South Africa, we transfer your information only in compliance with section 72 of POPIA.
How Long We Keep It
Only for as long as necessary for the purpose it was collected, and afterwards as required by tax, consumer-protection, or other statutory retention periods.
Your Rights
You can request access to, correction of, or deletion of your personal information, and you can object to us using it for direct marketing, by emailing Support@appleworld.co.za or our Information Officer.
Security
We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, and unlawful processing.
Complaints
If you’re not satisfied with how we’ve handled your information, you can lodge a complaint with the Information Regulator (South Africa).
When will my order be delivered?
It’s easy to check the status of your order. First, visit your Order Listing page and sign in to your Store Account. After that, select an item to view your order details, including an estimated delivery date.
How do I track my order?
For items shipped to a physical address, you’ll receive a shipment notification email with your carrier information, an estimated delivery date, and, if available, a tracking number. If you ordered multiple items, you may have separate tracking information for each one.
Picking up instead? Once your order is ready, we’ll send a pickup notification email with the Pick Up Point location.
You can also view shipping and pickup information by selecting an item from your Order Listing page.
Do I have to sign for a shipped package?
To ensure safe delivery, most shipments require a signature. If you won’t be available, sign in to your Order Listing page and use the “Pre-sign for delivery” link to authorize the delivery with the carrier ahead of time. Refer to the Shipping & Pickup help page for more information.
How do I return my product?
You have 14 calendar days to return an item. To return an item to Apple World, sign in to your Order Listing page and select an item, then use the “Start a Return” link. You can also return the item to your nearest Pick Point