Delivery & Shipping Policy
K2025594416 (South Africa) (Pty) Ltd, trading as Apple World — Registration No. 2025/594416/07 — VAT No. 9047423323 — 1 Long Street, Kempton Park, Gauteng, 1619, South Africa
How We Fulfil Orders
From our own stock, and, where applicable, through our distribution and logistics network, including authorised distribution partners.
Delivery Timeframes
Estimated timeframes are shown at checkout they’re estimates, not guarantees, especially for special-order or distributor-sourced stock.
Delays
Risk in the goods passes to you on delivery. If delivery is delayed materially beyond the estimated timeframe, contact us for an updated timeline, or, where the CPA permits, cancel the undelivered part of your order for a refund.
Delivery Address
You’re responsible for giving us an accurate delivery address. Redelivery due to an incorrect address you provided may incur an additional cost, which we’ll disclose before charging it.
Contact
Support@appleworld.co.za or WhatsApp “Chat to Apple World” on +27 68 636 9828.
When will my order be delivered?
It’s easy to check the status of your order. First, visit your Order Listing page and sign in to your Store Account. After that, select an item to view your order details, including an estimated delivery date.
How do I track my order?
For items shipped to a physical address, you’ll receive a shipment notification email with your carrier information, an estimated delivery date, and, if available, a tracking number. If you ordered multiple items, you may have separate tracking information for each one.
Picking up instead? Once your order is ready, we’ll send a pickup notification email with the Pick Up Point location.
You can also view shipping and pickup information by selecting an item from your Order Listing page.
Do I have to sign for a shipped package?
To ensure safe delivery, most shipments require a signature. If you won’t be available, sign in to your Order Listing page and use the “Pre-sign for delivery” link to authorize the delivery with the carrier ahead of time. Refer to the Shipping & Pickup help page for more information.
How do I return my product?
You have 14 calendar days to return an item. To return an item to Apple World, sign in to your Order Listing page and select an item, then use the “Start a Return” link. You can also return the item to your nearest Pick Point