Trade-In Policy
K2025594416 (South Africa) (Pty) Ltd, trading as Apple World — Registration No. 2025/594416/07 — VAT No. 9047423323 — 1 Long Street, Kempton Park, Gauteng, 1619, South Africa
Overview
We offer a trade-in service that lets you exchange an eligible used device for value toward a purchase, or, where we offer it, a credit towards your new purchase. Certain valuations may be performed or supported by ASBIS Africa, our distribution partner.
Estimate vs Final Valuation
Any estimate we give before physically inspecting your device online, in-store, or by phone is preliminary only. Your final valuation is only confirmed after we’ve physically inspected and tested your device, and that’s the value that applies.
What Affects Your Valuation
Model and storage capacity; cosmetic and functional condition; battery health where assessed; completeness of accessories; IMEI/serial number verification; confirmation the device isn’t reported lost, stolen, blacklisted, or subject to outstanding finance; and current market conditions.
Devices We Can’t Accept
We can’t accept, and will return without value, any device that’s reported lost or stolen, blacklisted, subject to active finance without settlement proof, still locked to an Apple ID or carrier account, or otherwise not lawfully yours to trade in. We may report suspected fraudulent trade-in attempts to the relevant authorities.
Accuracy
You confirm that everything you tell us about your device (model, condition, ownership, finance status) is accurate. If it isn’t, we may decline the trade-in, unwind the transaction, or adjust the value applied.
If the Final Valuation Differs From Your Estimate
We’ll tell you before finalising anything. You can accept the revised value, pay full price for your purchase instead, or withdraw your device from the trade-in.
When the Trade-In Becomes Final
Ownership transfers to us once you accept the final valuation and the value has been applied or paid out. Before that, you can withdraw your device.
Applying Your Trade-In Value
As a deduction against a new purchase, or, where we offer it, paid out to your original/nominated payment method, subject to standard verification checks.
Before You Hand Over Your Device
Please back up your data, sign out of your Apple ID/iCloud account, and turn off Find My/Activation Lock before submitting your device. We’ll decline or return devices still locked to an active Apple ID. We recommend you factory-reset your device before handing it over we’re not responsible for data left on a device you haven’t reset.
Contact
Support@appleworld.co.za or WhatsApp “Chat to Apple World” on +27 68 636 9828.
When will my order be delivered?
It’s easy to check the status of your order. First, visit your Order Listing page and sign in to your Store Account. After that, select an item to view your order details, including an estimated delivery date.
How do I track my order?
For items shipped to a physical address, you’ll receive a shipment notification email with your carrier information, an estimated delivery date, and, if available, a tracking number. If you ordered multiple items, you may have separate tracking information for each one.
Picking up instead? Once your order is ready, we’ll send a pickup notification email with the Pick Up Point location.
You can also view shipping and pickup information by selecting an item from your Order Listing page.
Do I have to sign for a shipped package?
To ensure safe delivery, most shipments require a signature. If you won’t be available, sign in to your Order Listing page and use the “Pre-sign for delivery” link to authorize the delivery with the carrier ahead of time. Refer to the Shipping & Pickup help page for more information.
How do I return my product?
You have 14 calendar days to return an item. To return an item to Apple World, sign in to your Order Listing page and select an item, then use the “Start a Return” link. You can also return the item to your nearest Pick Point