Terms and Conditions
K2025594416 (South Africa) (Pty) Ltd, trading as Apple World — Registration No. 2025/594416/07 — VAT No. 9047423323 — 1 Long Street, Kempton Park, Gauteng, 1619, South Africa
These Terms and Conditions (“Terms”) govern every purchase made through www.appleworld.co.za or any Apple World point of sale. By placing an order, you accept these Terms.
Our Business
Apple World is a South African technology retailer. We sell mainly Apple products and accessories, sourced through our own procurement channels and through authorised distribution partners, including ASBIS Africa (Pty) Ltd where applicable. Apple World ZA is an independent business we are not Apple Inc., not Apple South Africa, not an Apple subsidiary, and not an Apple Store.
Products and Pricing
All products are subject to availability. Prices are displayed in South African Rand and include VAT unless stated otherwise. We reserve the right to correct pricing or listing errors before an order is fulfilled; if this happens after your order was accepted, we’ll contact you to confirm the correct price or cancel and refund your order.
Order Acceptance
An order confirmation email or SMS acknowledges receipt of your order — it isn’t acceptance. A contract of sale is only formed once we confirm dispatch or availability of the specific item you ordered.
Payment
We accept the payment methods listed at checkout. Payments are processed by BobPay, Stitch Money & float, on that provider’s own terms.
Delivery
See our Delivery & Shipping Policy.
Trade-Ins
Where your order includes a trade-in, our Trade-In Policy applies.
Returns, Refunds, Defects and Warranty
See our Returns, Refunds & Cancellation Policy and our Warranty & After-Sales Policy. Nothing in these Terms limits your rights under the Consumer Protection Act 68 of 2008 (“CPA”).
Business Customers
If you’re purchasing under a registered business account, purchase order, or bulk order, our Corporate/B2B Terms apply instead, to the extent they differ from these Terms.
Limitation of Liability
Our liability is limited as permitted by law. Nothing in these Terms excludes any liability that cannot lawfully be excluded.
Governing Law
These Terms are governed by the law of the Republic of South Africa. Disputes are subject to the jurisdiction of the South African courts, without prejudice to your right to refer a matter to the National Consumer Commission, a consumer court, or an applicable ombud.
Amendments
We may update these Terms from time to time. The version that applies to your order is the version published when you placed it.
Contact Us
Reach us any time — Call us or WhatsApp “Chat to Apple World” on +27 68 636 9828, or email Support@appleworld.co.za.
Tel / WhatsApp “Chat to Apple World”: +27 68 636 9828 • Email: Support@appleworld.co.za • www.appleworld.co.za
Facebook: Apple World Za • Instagram: @Apple_World_ZA • X: Apple World ZA
When will my order be delivered?
It’s easy to check the status of your order. First, visit your Order Listing page and sign in to your Store Account. After that, select an item to view your order details, including an estimated delivery date.
How do I track my order?
For items shipped to a physical address, you’ll receive a shipment notification email with your carrier information, an estimated delivery date, and, if available, a tracking number. If you ordered multiple items, you may have separate tracking information for each one.
Picking up instead? Once your order is ready, we’ll send a pickup notification email with the Pick Up Point location.
You can also view shipping and pickup information by selecting an item from your Order Listing page.
Do I have to sign for a shipped package?
To ensure safe delivery, most shipments require a signature. If you won’t be available, sign in to your Order Listing page and use the “Pre-sign for delivery” link to authorize the delivery with the carrier ahead of time. Refer to the Shipping & Pickup help page for more information.
How do I return my product?
You have 14 calendar days to return an item. To return an item to Apple World, sign in to your Order Listing page and select an item, then use the “Start a Return” link. You can also return the item to your nearest Pick Point