Apple World ZA – Order Cancellation Policy

Effective Date: 18 August 2025

At Apple World ZA, we are committed to providing our customers with a seamless, transparent, and premium shopping experience. This Cancellation Policy outlines your rights and our processes in accordance with the Consumer Protection Act No. 68 of 2008 and best practices for e-commerce in South Africa.

1. Cancellations Before Dispatch

Customers may cancel an order at any time prior to dispatch at no additional cost. To request a cancellation before the order has left our facility:

  1. Contact our support team via WhatsApp: 068 6369 828 or email: appleworld.business@gmail.com

  2. Provide your order reference number and relevant details

  3. Once verified, the order will be cancelled and any payment already made will be refunded to the original payment method within 7–14 business days

Apple World ZA ensures this process is efficient, transparent, and in full compliance with South African consumer rights.

2. Cancellations After Dispatch

Once an order has been dispatched, it is considered in transit and standard cancellations are no longer applicable. In such cases:

  • Cancellations will follow the Returns & Exchange Policy

  • Customers may initiate a return within the 14-day return period from the date of delivery

  • Refunds or exchanges will be processed according to the return policy conditions, including inspection of the product, packaging, and accessories

This approach ensures fairness to both customers and Apple World ZA, while maintaining compliance with POPIA and the Consumer Protection Act regarding safe handling of products and personal data during returns.

3. Important Notes

  • Cancellations cannot be processed for items that are digital products, software, subscriptions, or personalized/customized items once purchased.

  • Promotional bundles or sets must be cancelled or returned as a whole to qualify for a refund.

  • Apple World ZA reserves the right to verify order details and authenticity before processing any cancellation request.

4. Contact for Assistance

For all cancellation inquiries or support:

Our team is available Monday to Saturday during business hours to provide prompt, professional, and compliant support.

5. Commitment

Apple World ZA operates with integrity, transparency, and premium service standards. This Cancellation Policy ensures that our customers’ rights are respected while upholding legal compliance and delivering a smooth, reliable shopping experience.