Refund & Returns Policy

We want you to be satisfied with your purchase.

Returns

Must be requested within 7 days of delivery.
Product must be unused and in original packaging.
You are responsible for return courier fees unless the item is faulty.

Refunds

Processed via the original payment method within 7–14 business days.
Shipping fees are non-refundable unless the item is defective.

Warranty

All Apple products carry the official manufacturer’s warranty.

Policy Overview

At Apple World ZA, everything we do begins with trust. Our policies are designed to protect you, guide you, and make every interaction with us as simple and seamless as possible. They are not just terms on a page—they are a reflection of our values: authenticity, fairness, and respect for the customer.

Terms of Service

Our Terms of Service define the relationship between you and Apple World ZA. They ensure that your rights as a customer are always respected while outlining the responsibilities we have as a retailer. This framework gives clarity and fairness, so that every purchase is made with full transparency and confidence.

Warranty Policy

We believe in the quality of Apple products and stand firmly behind them. Our Warranty Policy protects you against manufacturer defects and ensures that you receive the product you expect, performing the way it was designed to. At the same time, exclusions like accidental damage or unauthorized repairs are made clear, so there are no surprises. This balance ensures both protection and honesty.

Returns & Cancellations

Shopping with Apple World ZA should always feel secure. That’s why we make it possible to cancel an order before it has been dispatched, and why we offer a clear returns process if your product is not as expected. These guidelines protect your freedom as a customer while allowing us to deliver efficiently and responsibly.

Shipping & Delivery

Getting your device safely into your hands is one of our highest priorities. We partner with trusted couriers who provide full tracking and secure handling at every stage. While most deliveries arrive on schedule, we remain open and transparent about factors outside our control—such as weather, customs, or courier delays. Every shipment reflects our promise of care and accountability.

Payment Options

Apple technology should be within reach. With our Flexi Pay-Up options, you can enjoy the products you love while spreading out payments in a secure and structured way. This isn’t just about convenience—it’s about accessibility, giving more people the opportunity to experience Apple innovation without compromise.

Privacy & Data Protection

Your personal data is yours, and we treat it with the highest level of care. Our Privacy Policy ensures your information is safeguarded under the Protection of Personal Information Act (POPIA) and international data standards. We never share or misuse your data. Protecting your privacy is not only a policy—it is a commitment.

Why These Policies Exist

These policies are more than legal requirements. They are the foundation of our relationship with you. They ensure every device is authentic, every purchase is fair, every delivery is secure, and every customer is protected. This is how we build trust. This is how we deliver on our promise. At Apple World ZA, we want every customer to feel the same way we do: that technology should inspire confidence, not concern.

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Refund & Returns Policy